Help
How can we help?
Answers to common questions, and a form to write to us. A real person reads every message.
Questions
Is this a medical device?
No. It is a hand tool for self-massage and pressure at home. It is not intended to diagnose, treat, cure, or prevent any disease. It does not replace your doctor or your medicine.
How long does shipping take?
Your tool ships from our partner workshop. Delivery takes 10–20 business days. That's longer than a big online store, and we'd rather tell you now. You'll get an email when your order ships.
How much is shipping?
Shipping is free on all orders. You'll see the full price before you pay.
Where is my order?
Open the email we sent when you ordered and tap View your order. Step-by-step help is on our Track your order page.
My hands are stiff. Can I still use it?
Yes. Hold the tool in your whole hand instead of your fingertips. Rest your foot or leg on a cushion so you don't have to bend far. Press by leaning in a little of your weight instead of squeezing.
Is it safe?
For most people, yes, when used gently. Press firm but comfortable — never through sharp pain. Start with 30 seconds on each spot. If you feel dizzy, numb, or the pain gets worse, stop.
Who should not use it?
Please talk to your doctor first if you:
- are pregnant
- take blood thinners, or bruise easily
- have an open wound, cut, rash, or bruise on the area
- have varicose veins or a blood clot in the leg
- have lost feeling in your feet (for example, from diabetes)
- had surgery, a fracture, or a joint replacement in that area recently
- have pain that came on suddenly, or pain with fever, weight loss, or loss of bladder control
Never press directly on a wound or broken skin.
Will it take my pain away?
We can't promise that, and no one honest can. Many people use pressure as one part of looking after a long-term ache, along with what their doctor advises. The lessons show you how to do it well.
How do I look after the tool?
Wipe it with a soft, dry cloth after each use and keep it dry. Don't soak it in water.
What if my tool arrives broken or wrong?
Email us within [SỐ NGÀY — chờ Sếp chốt] days of delivery at theneuroreset@gmail.com. Include your order number and a photo. We'll [CÁCH XỬ LÝ — chờ Sếp chốt] at no cost to you.
Can I return it if I change my mind?
Please read our Returns policy before you order. It explains your rights where you live.
Is there a sale?
No. The price you see is the price.
Who is behind The Neuro Reset?
Nguyen Duy Phong. He has spent fifteen years studying traditional Vietnamese medicine, with a focus on whole-body acupressure. He is not a doctor. Read his story.
How soon do you reply?
A real person reads every email. We reply within [SỐ NGÀY — chờ Sếp chốt] business days.
Write to us
Tell us where it hurts, or ask about your order. Include your order number if you have one.
A real person reads every message.